Purchasing Tips
Take the stress out of the buying process
We are pleased to offer some valuable insight to help ensure you are prepared when tickets become available. We hope this helps to take some of the pressure out of the purchasing process.
It's best to go directly to our Front Gate Tickets Page to purchase tickets. Each ticket buyer will need a user profile with Front Gate Tickets in order to purchase tickets. Click “Sign In” in the menu bar up top to create a profile using your name and email or you can connect your Facebook account.
Go directly to our Front Gate Tickets Page prior to 10 am (MST) on Thursday, February 1 and be ready to purchase. It’s recommended to pre-authorize the purchase with your credit card company so you don’t risk getting declined. At 10 am (MST), you will need to refresh the page to expose the available tickets once the on-sale time is triggered.
Act fast! Once you add your tickets to the cart, you will have 8 minutes to complete your purchase. To prevent yourself from running out of time, look at the ticket options ahead of the on sale.
Tickets are not sold out until they explicitly say “sold out”. If tickets are listed as “unavailable”, it means they are all in shopping carts. Note that not all tickets in shopping carts become successful purchases. Due to credit card declines or time-out limits, tickets often become available after they’ve been carted. If a ticket is unavailable, try refreshing your browser to get a second chance to get the tickets in your shopping cart.
There is a strict ticket limit per household per day. Folks who exceed ticket limits may not be able to purchase or may have any or all of their orders and tickets cancelled without notice. Most Passes are limited to 10 per purchase. Safari Cabanas, RV Passes and Vehicle Passes are limited to 1 per purchase.
Don’t be fooled by scalpers! Only purchase Telluride Jazz Festival tickets from the official Telluride Jazz Festival ticketing page. If you purchase from another source, you risk purchasing a counterfeit or invalid ticket. Telluride Jazz Festival cannot guarantee tickets purchased from unofficial sources like unauthorized 3rd party re-sellers (individuals or brokers).
Before the on-sale date, be sure to check out all our FAQs. If you have a general question about your order before or after purchase, contact info@telluridejazz.org. Please remember the demand will be high, and we will get to your questions as soon as possible.
Best of luck and thank you for your continued support!
RFID Wristbands
Telluride Jazz Festival uses RFID (Radio Frequency Identification) festival wristbands. This system allows attendees to use their wristbands to purchase food, drinks and merch with the tap of a wrist, skip the lines at the box office, streamline movement between each area of the festival, and enjoy a soft cloth wristband material.
We use “passive RFID,” which means the chip does not have a built-in battery and can only transmit data when it is held up to a scanner. It cannot be used to track location. RFID wristbands carry a small amount of data such as your name and order number, and they allow us to operate more securely. If someone loses their wristband, our team will be able to look it up and remotely deactivate it so it does not fall into the wrong hands.
How Does It Work?
After making a ticket purchase, each buyer will be shipped a high security wristband with a uniquely coded RFID chip embedded inside. Each package shipped will include detailed instructions on the proper procedure for registering and using your wristband. It is important that you read these instructions and follow them exactly. Wristband activation ensures a smooth process when entering the festival each day and allows you to add emergency contact info to your wristband. All you need to do is enter your wristband ID number and contact info to activate!
Wristbands are non-transferable. One wristband per person. Each individual accessing the event must have their wristband registered and on the their wrist at all times. Every wristband will be scanned as you enter and exit the Festival. Please wait until the day of the Festival to put your wristband on and leave it on throughout the entire weekend. Be careful! Wristbands will only tighten, not loosen. Festival attendees are allowed to come and go freely all weekend long while wearing their wristband; however, all wristbands must be scanned upon exit at the gate in order to re-enter that same day.
The following tickets are RFID and will be shipped in advance:
All 3-Day passes including Patron, VIP, GA, Camping,
All single-day passes including Friday, Saturday, and Sunday
The following tickets are not RFID and must be picked up from the festival box office:
All vehicle parking passes
After-hours shows including the Opening Show, Jazz After Dark, and Final Waltz
Wristband Policy
RFID Wristbands will be mailed in advance of the festival.
Non-RFID Wristbands will be provided by the box office at the festival. No will call options will be available.
All sales are final – no refunds. If you purchase a ticket and cannot attend the festival, you may “return” the ticket for the full price to the secure ticket exchange platform. For more info, click here.
Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
Wristbands must be worn securely on wrist and cannot be slipped on and off.
Wristbands are non-transferable and non-exchangeable.
Do not remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
Subsequent and/or multiple presentations of a counterfeited wristband are void and will be seized by Festival security staff.
If your wristband is removed by Festival security/event staff for any reason, it will not be replaced.
All ticket-holders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
The festival takes place rain or shine.
There are absolutely no exceptions to this wristband policy.
Wristband FAQs
What are the box office hours of operation?
The Festival Box Office is located at 300 E Pacific Street. The Festival Box Office is open during the week of the Festival, and its hours of operation are:
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 9:00 pm
Saturday: 9:00 am - 9:00 pm
Sunday: 9:00 am - 5:00 pm
Can I exchange or return my ticket?
All tickets are non-refundable and non-replaceable. Please keep them in a safe place! Once you have exchanged your ticket for a camping wristband it is non-transferable. Mutilated or torn wristbands will not be honored.
What do I do with my ticket when I get to the festival?
Each ticket holder must be present when exchanging tickets for wristbands at the Festival Box Office. An individual will not be able to receive wristbands for other ticket holders not present. Please bring a Valid Photo I.D.
Where can I pick up my Jazz After Dark Tickets?
Tickets can be redeemed for wristbands at the festival box office or at the door to each venue. Please note Patron pass-holders are granted early access to all Jazz After Dark Late Night Shows.
When do tickets go on sale?
Tickets will go on sale on February 1, 2022 at 10 am (MT). For more info, click here.
Are Kids FREE?
Children 11 and under are free. However, children must be accompanied by an adult.
How do I find my tickets after purchasing?
The easiest way to get your tickets is to find your email order confirmation; tickets are attached as a PDF file you can print. Please be sure check your junk or spam folders if you do not receive your tickets in your inbox. If you are not able to locate your order confirmation, you can always contact us at 970-728-8037 or send an email to info@telluridejazz.org