If the list below doesn't contain the answer to the questions that you have, please don't hesitate to contact us and we'll get back to you right away.
Tickets & Wristbands
How do I find my tickets after purchasing?
Immediately after purchasing, your order confirmation will be emailed.
About a week before the festival, your tickets will be emailed as PDF attachments that be saved to a smartphone wallet, smartphone image gallery or can be printed.
If you are not able to locate your order confirmation immediately or you do not receive your tickets, check your junk or spam folders and then contact us at 970-728-8037 or info@telluridejazz.org to double-check your email is correct.
What do I do with my ticket when I get to the festival?
Each ticket-holder must be present when exchanging tickets for wristbands at the Festival Box Office. An individual will not be able to receive wristbands for other ticket holders not present. Please bring a Valid Photo I.D.
Wristbands
All wristbands will be available for pick-up at the festival box office
300 E Pacific Street
Open during the week of the Festival
Friday: 11 am - 8:15 pm
Saturday: 11 am - 8:15 pm
Once you have exchanged your ticket for a wristband it is non-transferable. Mutilated or torn wristbands will not be honored.
All sales are final – no refunds.
Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
Wristbands must be worn securely on wrist and cannot be slipped on and off.
Wristbands are non-transferable and non-exchangeable.
Do not remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
Subsequent and/or multiple presentations of a counterfeited wristband are void and will be seized by Festival security staff.
If your wristband is removed by Festival security/event staff for any reason, it will not be replaced.
All ticket-holders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
The festival takes place rain or shine.
There are absolutely no exceptions to this wristband policy.
Are Kids FREE?
Children 11 and under are free when accompanied by an adult.
Festival Guide
What to bring!
Valid photo ID
Sunscreen/Hat
Lawn chairs (no high-back lawn chairs are permitted between the sound booth and the stage). Need a chair? Rent one here.
Tarps/Blankets (no bigger than 20' X 20'). Please share your tarp when you're not using it.
Sunshade tents are only permitted on the back perimeter of festival grounds) in shade alley.
Coolers with unopened water or soft drinks and food are allowed. Coolers will be subject to search.
Camera (no professional photo equipment allowed)
Strollers are allowed
Warm clothes (August can be chilly in Telluride), dress appropriately.
Rain gear (festival goes on rain or shine)
What NOT to bring!
No glass on festival grounds
No pets on festival grounds or in the campground (Strictly Enforced)
No alcohol may be brought into the festival - beer, wine and cocktails are available for purchase.
No illegal drugs
No unlicensed vending
No professional photo equipment, video cameras or video recording equipment
No frisbees
No shelled nuts (seriously)
No weapons
What we provide on the festival grounds
Free drinking water (Be an environmental steward and please bring your own water bottle).
Port-a-potties (and plenty of them)
Hand sinks
Be green! Trash, recycling, and compost stations (please help keep the scene clean)
Lost & Found (located at the box office)
ATM (located adjacent to the Festival Store directly on the right as you walk into the main grounds)
A wide variety of food and craft vendors
Beer, wine and cocktails are available for purchase
Kids Area
Medical Tent (East edge of the festival grounds - campground side). EMT’s have basic supplies like ibuprofen and sun block
What accessibility facilities are provided?
We are committed to creating an inclusive and comfortable experience for all guests. The festival grounds are accessible, and a designated raised viewing platform near the sound booth is available for wheelchair users and their companions. Accessible restrooms, including ADA-compliant portable units, are located throughout the venue.
A limited number of accessible parking spaces are available in the Telluride Town Park parking lot, accessed via the vehicle bridge at the main entrance to Town Park.
Where can I park?
We do not have a specific parking lot for the festival. You are free to park wherever you can find a legal parking spot in Telluride. Please be aware that Main Street and its adjacent side streets are paid parking (meters) - the paid parking is enforced from 8:00 am to 6:00 pm Monday thru Saturday. Sundays are excluded from parking enforcement. If you decide to park in the metered parking areas, you can purchase a receipt for up to three hours of parking at a rate of fifty cents per hour. During the festival weekend, permit parking (O, G, and W Residential Zone parking) does not apply. You may leave your vehicle parked in these areas for the duration of the festival. For more detailed information on available parking during the festival please stop at our informational barricade at the entrance to town.
Can we bring our pets?
Please leave your pet at home - Town Park laws forbid them in the festival and campground. Do not leave your pet in your car or tied to your car! If you are traveling with your pet, please arrange to leave them with a local pet boarding & sitting service.
Local Ordinances You Should Know About (STRICTLY ENFORCED)
Please be aware that open alcohol containers (beer cans, bottles, etc.) are not allowed in the town of Telluride or Mountain Village. You are not allowed to leave the festival with a glass of beer or wine.
Stage II Fire Restrictions are currently in effect. For the safety of our community and surrounding public lands, all guests must comply with current fire restrictions.
Where should I stay?
There are two ways to stay: Festival Camping and Lodging. Deciding where to stay for the Festival might be the hardest part of your trip planning. Do you prefer the fun atmosphere in the Festival Campground or the historic charm and modern luxury of Telluride and Mountain Village?
Lodging
In the Town of Telluride, you'll find accommodations with intimate Victorian settings or modern design elements—all just steps away from award-winning restaurants. Head to Mountain Village and discover well-appointed lodging with town access via the free Gondola System and on-site, full-service spa services. The best deals are available through our lodging partners click here.
Camping
Camping is the most fun way to experience the festival. Stake out your campsite, pitch a tent and let the fun-filled weekend begin! The campground in Telluride Town Park opens on Thursday morning and is only steps away from the Main Stage and Main Street.
My question isn't here! How can I get the answers I need?
Contact us with any additional questions here.
